BreadTalk E-store FAQs
BreadTalk E-store FAQs
Order Placement & Cancellations
What is the processing lead time for online orders?
- All orders (without customized cakes) placed by 2000 hours (GMT +8) will be processed on the same day for next day’s delivery (while slots last).
- Orders that include customized cakes placed by 2000 hours (GMT +8) will be processed on the same day for earliest delivery 3 days after order placement (while slots last).
What is the cut off time for next day delivery?
- Orders are to be placed 1 day in advance before 8pm to be applicable for next day delivery. (For orders excluding customized cakes)
- Orders that includes customized cakes are not entitled for next day delivery. Earliest delivery for customized cake is 3 days after order placement.
How many days in advance can I place my order?
- Orders can be placed up to maximum of 14 days (2 weeks) in advance.
Is there same day delivery?
- No. The earliest delivery is next day delivery with orders placed 1 day in advance before 8pm. (For orders excluding customized cakes)
Can I cancel my order and get a refund?
- No. Cancellations or refunds are not allowed for confirmed orders once payment has been made.
Can I make changes to my order items after I have received the order confirmation via email?
- Yes. Changes are only allowed for items of the same value. Please contact us by 3pm at least 2 days before your delivery. For example, the scheduled delivery is Monday, 1 June 2020. The order items must be confirmed by 30 May 2020.
- For orders placed for next-day delivery, please contact us via the hotline within 1 hour once order has been submitted for any urgent changes.
- We reserve the right to deny any late order changes
Phone: +65 8600 1129
I have ordered and paid in full for my order. Can I top up additional items to part of my delivery?
- No, we are unable to support such requests for now. Please be rest assured we are working hard to improve this so that we can offer more flexibility to customers.
Can I make changes to my billing address/shipping address/name/contact after I have received the order confirmation via email?
- Yes. Please contact us by 3pm at least 2 days before your delivery. For example, the scheduled delivery is Monday, 1 June 2020. The delivery address must be confirmed by 30 May 2020.
- For orders placed for next-day delivery, please contact us via the hotline within 1 hour once order has been submitted for any urgent changes.
- We reserve the right to deny any late order changes.
Phone +65 8600 1129
How do I know if I have placed my order successfully?
- An order confirmation email will be sent to the email provided by you, confirming the details of your order. Please make sure to check your Spam or Junk Folders if you do not see our confirmation email in your inbox.
I did not receive the order confirmation email
- Please check your junk and spam folders.
When will the out of stock items be restocked?
- Kindly stay tuned for updates on the e-store or contact us for more details on the specific item you are looking at.
Can I place advance order for out of stock items?
- No. All out of stock items will be unavailable for advance orders.
Can I order items that are not listed in the e-store but available in stores?
- No. There are slight differences in products that are available in stores and online. Some products are exclusively available online/in stores only.
I am interested in placing a bulk order, what should I do?
- Please send your bulk order requests to hello@breadtalk.comand our E-store team would respond your enquiry within one to two working days.
What should I do if I face issues when placing my order?
- You may reach us at:
Email: hello@breadtalk.com
Phone: +65 8600 1129 (Singapore)
Operation Hours: Mon – Fri (9.00am – 6.00pm GMT+8)
BreadTalk Pte Ltd reserves the right to amend any of the terms & conditions without prior notice.
BreadTalk
BreadTalk IHQ, 30 Tai Seng St, Singapore 534013
© 2021 BreadTalk Group Limited. All rights reserved.
Contact Us
If you have any questions on your order, please contact us via the email or hotline below:
Order Enquiry Hotline : +65 8600 1129
Order Enquiry Email : hello@breadtalk.com
BreadTalk E-Store Team Service Hours :
Mon to Fri (9:00am - 6:00pm),
except public holidays and office closures