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BreadTalk E-store FAQs

Order Placement & Cancellations

What is the processing lead time for online orders?
  • All orders placed by 2200 hours (GMT +8) will be processed on the same day for next day’s delivery (while slots last).
What is the cut off time for next day delivery?
  • Orders are to be placed 1 day in advance before 10pm to be applicable for next day delivery.
How many days in advance can I place my order?
  • Orders can be placed up to maximum of 14 days (2 weeks) in advance.
Is there same day delivery?
  • No. The earliest delivery is next day delivery with orders placed 1 day in advance before 10pm.
Can I cancel my order and get a refund?
  • No. Cancellations nor refunds are allowed for confirmed orders once payment has been made.
Can I make changes to my order items after I have received the order confirmation via email?
  • Yes. Changes are only allowed for items of the same value. Please contact us by 3pm at least 2 days before your delivery. For example, the scheduled delivery is Monday, 1 June 2020. The order items must be confirmed by 30 May 2020.
  • For orders placed for next-day delivery, please contact us within 1 hour once order has been submitted for any urgent changes.
  • We reserve the right to deny any late order changes
  • Email: hello@breadtalk.com
    Phone: +65 8600 1129

I have ordered and paid in full for an order below $30. Can I top up additional items to be entitled to free delivery?
  • No, we are unable to support such requests for now. Please be rest assured we are working hard to improve this so that we can offer more flexibility to customers.
Can I make changes to my billing address/shipping address/name/contact after I have received the order confirmation via email?
  • Yes. Please contact us by 3pm at least 2 days before your delivery. For example, the scheduled delivery is Monday, 1 June 2020. The delivery address must be confirmed by 30 May 2020.
  • For orders placed for next-day delivery, please contact us within 1 hour once order has been submitted for any urgent changes.
  • We reserve the right to deny any late order changes.
  • Email: hello@breaktalk.com
    Phone +65 8600 1129

How do I know if I have placed my order successfully?
  • An order confirmation email will be sent to the email provided by you, confirming the details of your order. Please make sure to check your Spam or Junk Folders if you do not see our confirmation email in your inbox.
I did not receive the order confirmation email
  • Please check your junk and spam folders.

 

When will the out of stock items be restocked?
  • Kindly stay tuned for updates on the e-store or contact us for more details on the specific item you are looking at.
Can I place advance order for out of stock items?
  • No. All out of stock items will be unavailable for advance orders.
Can I order items that are not listed in the e-store but available in stores?
  • No. There are slight differences in products that are available in stores and online. Some products are exclusively available online/in stores only.
I am interested in placing a bulk order, what should I do?
  • Please send your bulk order requests to hello@breadtalk.comand our E-store team would respond your enquiry within one to two working days.
What should I do if I face issues when placing my order?
  • You may reach us at:
    Email: hello@breadtalk.com
    Phone: +65 8600 1129 (Singapore)
    Operation Hours: Mon – Fri (9.00am – 6.00pm GMT+8)

BreadTalk Pte Ltd reserves the right to amend any of the terms & conditions without prior notice.

Contact Us

If you have any questions on your order, please contact us via the email or hotline below:

Order Enquiry Hotline : +65 8600 1129 

Order Enquiry Email : hello@breadtalk.com

BreadTalk E-Store Team Service Hours :
Mon to Fri (9:00am - 6:00pm),
except public holidays and office closures

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